Document version: 2026.09-r1 | Effective date: 16.09.2026
The Turkish text is the official and binding version. Other language explanations are for information.
Transaction guide
This guide explains the main steps in choosing, ordering and receiving AKROTA tourism services. AKROTA is the active seller.
1. Review the product and seller
Check the description, seller details, licence or permitted use, delivery method, availability, price, refund conditions and extra requirements. For digital products, read file formats, access duration and licence limits carefully.
2. Add to cart
Check quantity, subtotal, discounts, taxes and any delivery charges. Amounts appear in Turkish lira (TRY/TL). Correct products or quantities before checkout.
3. Enter account and billing details
Enter your name, contact and billing details accurately, together with delivery information for physical products. Notifications may be sent to your registered email and account. Incorrect or missing information may delay delivery.
4. Read pre-contract information and agreements
Read order-specific information, distance-sales terms, cancellation/refund rules and data notices, and approve the required boxes separately. If requesting digital content before the withdrawal period expires, your explicit request for early performance and acceptance of its effect on withdrawal rights are obtained separately.
5. Choose a payment method
Use only methods shown as active at checkout. When card payments are enabled, transactions use the relevant bank or provider’s secure infrastructure and 3D Secure where required. Real payments remain unavailable until bank sandbox and production tests are complete and management enables them. Do not send card details by email, messages or support forms.
6. Check order confirmation
The order number and status appear after a successful transaction. Do not leave checkout early. If payment fails or its outcome is unclear, check your account and bank transactions and contact support before repeating it.
7. Delivery
Physical products: The seller ships using the method and estimated time shown in the order. Tracking is shared through the account or notification where available. Report damaged or incomplete deliveries with photographs and the order number.
Digital products/services: Delivery uses account downloads, licence keys, secure links or the method stated on the service page. Do not share access details. If access is unavailable, open a support request with the order number.
8. Cancellation, withdrawal and refund requests
Send your order number, reason and supporting evidence through account support or to support@akrota.com.
- Physical products: Withdrawal applies except where statutory exceptions exist. The seller bears return costs for defective or incorrect products; otherwise the method disclosed before ordering applies.
- Digital products: Withdrawal may be subject to statutory exceptions where content is delivered following explicit early-performance consent and acceptance of its legal consequence. Undelivered, defective or materially misdescribed content may receive full/partial refund, redelivery or correction after review.
Approved refunds are directed to the original payment method subject to provider processing time. Bank posting times may depend on processes outside the platform.
9. Invoices and VAT
Sales invoices are issued by AK ROTA TURİZM VE TİCARET LİMİTED ŞİRKETİ. VAT is 20% unless another rate or exemption applies. E-invoices or e-archive documents are provided through the order or registered communication channel.
10. Service plan and implementation
Each service has Basic and Comprehensive Plan options. The selected scope, required business information, technical requirements and delivery steps are clarified using the service description. Track orders and support records in your customer account.
11. Records and disputes
Orders, contract approvals, payment outcomes, delivery and support communications are kept electronically. Contact account support first if problems arise. Rights to apply to consumer arbitration committees, consumer courts and other competent authorities remain reserved.
12. Company and contact
AK ROTA TURİZM VE TİCARET LİMİTED ŞİRKETİ
ESENTEPE MAH. BÜYÜKDERE CAD. LOFT RESIDANCE NO: 201 İÇ KAPI NO: 40 ŞİŞLİ/İSTANBUL
